Frequently Asked Questions

Doctor and Patient

WHAT IS THE SUSQUEHANNA WELLNESS CLINIC?


The Susquehanna Wellness Clinic is a primary care office with a focus on each individuals overall wellness using a holistic approach. Our clinic serves patients who are 18 years of age or older.




WHAT SERVICES DOES SUSQUEHANNA WELLNESS CLINIC PROVIDE?


All of SWC's current medical services are listed on our Health Services page. Our services are always growing and expanding to better suit the community.




WHO CAN BECOME A PATIENT AT SUSQUEHANNA WELLNESS CLINIC?


Anyone residing in Pennsylvania can become a patient at Susquehanna Wellness Clinic.





GENERAL QUESTIONS

BILLING QUESTIONS

WHY DIDN'T MY INSURANCE COVER A SPECIFIC SERVICE?


If your insurance carrier sends a denial stating "not a covered service," there are many things to consider. Some insurances do not cover certain services. Our staff will assist as best as we can, but your insurance carrier may need to be contacted for further information.




DO YOU OFFER PAYMENT PLANS, AND HOW CAN I START ONE?


SWC will bill your account for fees incured during your appointment. The amount due can be accessed through our Patient Portal. Additionally, your balance can be paid online as well. If you need a plan for paying off your fees, contact our office and our staff will assist you in creating a personalized plan.





WHY DIDN'T MY INSURANCE COVER A SPECIFIC SERVICE?


If your insurance carrier sends a denial stating "not a covered service," there are many things to consider. Some insurances do not cover certain services. Our staff will assist as best as we can, but your insurance carrier may need to be contacted for further information.




DO YOU OFFER PAYMENT PLANS, AND HOW CAN I START ONE?


SWC will bill your account for fees incured during your appointment. The amount due can be accessed through our Patient Portal. Additionally, your balance can be paid online as well. If you need a plan for paying off your fees, contact our office and our staff will assist you in creating a personalized plan.





APPOINTMENT/FRONT OFFICE QUESTIONS

SERVICE QUESTIONS

AM I ELIGIBLE FOR TRANSPORTATION TO CLINIC APPOINTMENTS?


Transportation to clinic appointments is provided to patients who are 60+ and in need of transportation. For more information call our office today!




WHO CAN RECEIVE IN-HOME SERVICES?


Our in-home services are focused on patients who are physically unable to come into the clinic to meet with their physician. To find out if you are eligible, call our office today!




WHEN CAN I USE TELEHEALTH SERVICES?


Telehealth services are designed for appointments that do not reqiure a physical examination. Appointments should be used when a patient needs to contact their health care provider about personal health information, lab results, prescription management or follow-up care that may not need an in-person exam.​ Established patients can schedule a Telehealth appointment through our OnPatient portal or by calling our office.