Frequently Asked Questions
WHAT IS THE SUSQUEHANNA WELLNESS CLINIC?
The Susquehanna Wellness Clinic is a primary care office with a focus on each individuals overall wellness using a holistic approach. Our clinic serves patients who are 18 years of age or older.
WHAT SERVICES DOES SUSQUEHANNA WELLNESS CLINIC PROVIDE?
All of SWC's current medical services are listed on our Health Services page. Our services are always growing and expanding to better suit the community.
WHO CAN BECOME A PATIENT AT SUSQUEHANNA WELLNESS CLINIC?
Anyone residing in Pennsylvania can become a patient at Susquehanna Wellness Clinic.
WHY DIDN'T MY INSURANCE COVER A SPECIFIC SERVICE?
If your insurance carrier sends a denial stating "not a covered service," there are many things to consider. Some insurances do not cover certain services. Our staff will assist as best as we can, but your insurance carrier may need to be contacted for further information.
DO YOU OFFER PAYMENT PLANS, AND HOW CAN I START ONE?
SWC will bill your account for fees incured during your appointment. The amount due can be accessed through our Patient Portal. Additionally, your balance can be paid online as well. If you need a plan for paying off your fees, contact our office and our staff will assist you in creating a personalized plan.
ARE YOU ACCEPTING NEW PATIENTS?
Yes! SWC is accepting new patients. However, the time before the next available appointment will differ depending on the provider chosen. Contact us today to get started!
WHAT TYPES OF INSURANCE DO YOU ACCEPT?
All current insurances SWC accepts are listed on our Insurances Accepted page.
HOW CAN I MAKE AN APPOINTMENT?
Individuals can schedule appointments online through our Patient Portal or by giving us a call. Plan to arrive at least 15 minutes before your scheduled appointment, and try to schedule routine appointments with as much advance notice as possible. Although we can make same-day appointments for urgent care needs, it is best to call ahead to let the office know you will be coming in.
WHAT SHOULD I DO IF I NEED TO CANCEL MY APPOINTMENT?
First of all, don't worry! We understand that sometimes things happen and canceling is unavoidable. If you are unable to keep a scheduled appointment, please try to notify our office at least 24 hours in advance. Office staff will cancel the appointment and work with you in rescheduling for another date.
WHAT HAPPENS IF I MISS MY APPOINTMENT?
It is important to try and keep all scheduled appointments. When you schedule an appointment our office staff reserves time for you to be seen by a doctor and prepares your health records for the visit. We ask you to call our office as soon as you know you are unable to attend your appointment. Not only does this allow us to reschedule you for another time, but it also frees up time for another patient to be seen.
WHAT HAPPENS IF I AM LATE TO MY APPOINTMENT?
Please call our office to let us know you will be late to an appointment. Because several patients are scheduled each day, office staff can only wait so long before seeing the next scheduled patient. If you are more than 10 minutes late, the office may need to reschedule your appointment.
WHAT IF I AM HAVING A MEDICAL EMERGENCY OR NEED CARE AFTER HOURS?
If you are experiencing a life-threatening emergency, call 911 right away. Do not call your doctor first. For non-life-threatening urgent medical care after hours or on weekends, please go to the nearest hospital emergency room for services.
WHAT SHOULD I BRING TO MY APPOINTMENT?
You will need to bring your insurance card and picture identification. It is always a good measure to keep an updated list of your medications to bring along, but at the first visit it is wise to bring your medications in the correct bottles with you. It is also important to bring with you all of the over the counter medications you take as well as any herbal medications/ remedies.
WHAT IS THE DIFFERENCE BETWEEN AN ANNUAL PHYSICAL AND AN OFFICE VISIT?
Frequency: Every 1-3 years (depending on your insurance)
Cost: Covered based on your insurance cover- age. If you discuss items outside of the defined benefit, charges may apply.
Frequency: As often as needed
Cost: Based on your co-pay parameters, and is subject to your benefits and deductible.
• Specific, new or existing health problems
• Referral to a specialist
• Lab work or x-ray orders
DO YOU ACCEPT WALK-IN APPOINTMENTS?
SWC cannot accept walk-in patients. However, if an established patient calls in and same-day appointments are available, they can fill that appointment.
APPOINTMENT/FRONT OFFICE QUESTIONS
AM I ELIGIBLE FOR TRANSPORTATION TO CLINIC APPOINTMENTS?
Transportation to clinic appointments is provided to patients who are 60+ and in need of transportation. For more information call our office today!
WHO CAN RECEIVE IN-HOME SERVICES?
Our in-home services are focused on patients who are physically unable to come into the clinic to meet with their physician. To find out if you are eligible, call our office today!
WHEN CAN I USE TELEHEALTH SERVICES?
Telehealth services are designed for appointments that do not reqiure a physical examination. Appointments should be used when a patient needs to contact their health care provider about personal health information, lab results, prescription management or follow-up care that may not need an in-person exam. Established patients can schedule a Telehealth appointment through our OnPatient portal or by calling our office.