What is Telehealth?
Telehealth services provide established patients an alternative to traditional in-person care delivery. Through Telehealth, the patient and clinician connect through real-time audio and video technology. This service is often covered by insurance companies and employer-sponsored health plans. Contact your insurance provider to verify that Telehealth is covered under your plan. Patients can also pay for this service out of pocket - contact us about our sliding scale price.
Benefits of Telehealth:
- No transportation time or costs
- Reduced wait time
- More detailed and personalized care compared to a telephone call
When Should I Use Telehealth?
Telehealth services should be used when a patient needs to contact their health care provider about personal health information, lab results, prescription management or follow-up care that may not need a physical, in-person exam.
However, Telehealth is not suited for needs such as physical examinations and lab testing. Additionally, it cannot be used for new-patient evaluations.
Browser Support for Using drchrono
Susquehanna Wellness Clinic's patient access is supported by drchrono EHR a patient management system. We use drchrono for Telehealth services and for patient portal access. The system has specific requirements for browser support and computer requirements. Make sure you are using the latest browser versions below and that your computer supports the system.
The following browsers support drchrono:
Google Chrome: Version 56.0.2924 or later
Mozilla Firefox: Version 52.0 or later
Apple Safari: Version 10.0.3 or later. Only available on macOS 10.12 (Sierra) or later.
Click this link for browser download: https://www.drchrono.com/browser_upgrade/
drchrono supports two operating systems-
Windows: Windows 7 or above
Macintosh: macOS 10.12 or above
Mobile Device Applications:
Follow this link to learn more about OnPatient. Topics such as creating an account, scheduling/rescheduling appointments, making payments, etc.
Follow the link the link below to access our patient portal. First time users will need to create an account.